For telcos
Voice self-service for millions of subscribers
Let subscribers manage their accounts by speaking, in their own languages, and take the routine load off your call centers.
The scale problem
Millions of subscribers, one crowded call center
A huge share of support calls are the same handful of requests: balance, data, top-up, status. Handling them with agents is expensive and slow, and English-only self-service leaves most subscribers out.
What Sema Ink does
Self-service that speaks their language
Subscribers say what they need in Twi, Pidgin or English and get an answer, without a menu and without an agent. The routine volume drops, and your team is freed for the calls that actually need a person.
Impact
What moves
| Metric | Direction |
|---|---|
| Routine calls to agents | Down |
| Self-service completion | Up |
| Cost per interaction | Down |
Support
Frequently asked questions
Yes, it is built to scale with subscriber volume, batch or streaming.
Twi, Pidgin and English today, with more African languages on the roadmap.
Yes, on your own infrastructure where data residency requires it.
It is trained on natural, code-switched speech and generalises beyond its training data.
Keep exploring
Start typing with your voice.
Twi, Pidgin and English. In any app. Free to try.
Get Sema Ink