For contact centers
Understand every call, in every language your customers speak
Sema Ink transcribes and analyses calls in Twi, Pidgin and English, code-switching included, so nothing said to your agents is lost.
How can I help you today?
The problem
Your customers do not call in textbook English
On a real support line, a caller slides from Twi to Pidgin to English in a single sentence. Generic transcription mishears it or drops it, and the insight in that call is gone.
Multiply that by every call, every day, and you are running a contact center blind to what customers actually said.
What Sema Ink does
Clean transcripts, ready to search and score
Every call becomes accurate, searchable text, so quality teams can score and coach on real conversations, and operations can spot trends across thousands of calls.
It holds up on speech it was never trained on, which is exactly what a live line throws at it.
Built for volume
From one line to a million minutes
Run it in real time for live agent assist, or batch-process recordings overnight. Deploy on your own infrastructure or ours, depending on where the data has to live.
Where it fits
What teams do with it
| Team | Use it for |
|---|---|
| Quality | Score and coach on real conversations |
| Operations | Search transcripts, spot the trend early |
| Compliance | A record of what was actually said |
Support
Frequently asked questions
Twi, Pidgin and English, including switching within a single call, with more languages on the way.
Both. Stream it live for agent assist, or batch-process recordings.
On your own infrastructure or ours, depending on your compliance needs.
It is trained on natural African speech and holds up on calls it never saw. See our Akan benchmark writeup.
Keep exploring
Start typing with your voice.
Twi, Pidgin and English. In any app. Free to try.
Get Sema Ink